Refund and Cancellation Policy

Last updated: August 2026

Before approval

A manual payment request can be cancelled before it is approved. Contact Tratra with your name, email, payment reference, and request details.

After course access begins

Because course materials are digital and access may begin immediately after approval, refund requests are reviewed individually. Contact us promptly if you received the wrong course, paid twice, or cannot access a purchased course.

Duplicate or incorrect payments

If a payment was duplicated or applied to the wrong plan, provide the relevant references so we can investigate and correct the account.

How to contact us

WhatsApp: +968 77598158. Please do not send card information.